Hero · Backlog and SLA

Give every active ticket a next action before it consumes your experts.

Turn eligible tickets into a traceable diagnosis, grounded escalation or draft PR. Your team reviews, tests and decides what becomes a fix.

Voidr in large-scale operations.

The SLA clock runs while context remains scattered.

When the alert fires, the team enters crisis mode while the contractual penalty is already accruing.

Resolving within the deadline means stopping engineering to investigate. The team that should be shipping is managing the incident.

Inbox · cto@company.com
Inbox3 URGENTE
GitHub · PR

#1247 changes approval authority rule

2 days ago
Slack · #prod-incident

Approvals above $50k blocked at scale

6h ago
Audit · Email

[URGENT] Evidence request: Manager approval policy

1h ago
GitHub · PR
2 days ago

#1247 changes approval authority rule

PR merged with all checks green. Code review approved by 2 reviewers. Shipped to production in the nightly deploy.

PEpedro-dev · main
MERGED
Agent · Communication channel

Less reconstruction. More next action.

Start each triage with permitted context, evidence-backed hypotheses and an outcome the team can review.

01Triage time

Stop reconstructing every ticket from scratch.

Issue, changes, rules and authorized code arrive together for the first analysis.

02Investigation direction

Prioritize hypotheses grounded in code.

Signals and recent changes show where to investigate first — and where evidence is missing.

03Reviewable outcome

Receive a next action, not another queue.

The result can be a diagnosis, escalation, context request, justified no-op or draft PR.

Agent · Connected to board
You define the scope.Hero prepares the next action.

Configure repositories, schedules and PR permissions. When a new issue enters scope, Hero gathers the authorized context, reads the card and analyzes the repository.When evidence is sufficient, it prepares a diagnosis, escalation or draft PR. Your team reviews, tests and decides.

Security

Deployment and data boundaries defined with your Architecture team.
Controls and evidence available for assessment.

Self-hosted

Private deployment option.

Topology, data flow and responsibilities are validated for the scope.

Assess architecture
Bring Your Own Cloud

Operation in the customer account.

When applicable, cloud account, billing and boundaries remain under customer governance.

Assess architecture
Bring Your Own Key

Key management aligned to scope.

Custody, rotation and audit are defined with Security before deployment.

Assess controls
Published certification
Privacy requirements

Which critical journey
needs more clarity now?