Critical Journey Monitoring

Find it before the customer does.

Your critical journeys tested 24/7 in production, with scenarios generated from the real usage of your users.

Proven in enterprise environments where failure is expensive

Customers shouldn’t be the first to find out.

Critical journeys change every release. Tests age faster than the code and only cover what someone remembered.

When a journey regresses, no one sees it. The alert comes from the customer complaining, in support tickets, in review sites.

18h after deploy · customer warned before the alert
App Store
08:14 · today
App won’t let me complete payment

"I tried to pay by credit card 3 times and it always freezes on the confirmation screen. I missed a bill due date."

JO
John M. · iOS 17
No reply
RCComplaint · Web
09:52 · today
Unanswered
Card freezes every time at checkout

"Every time I confirm payment by card the app freezes. Third attempt today."

LU
Lucy F. · Android
Deadline near
Support · Email
10:31 · today
To: cto@company.com
[URGENT] Escalation #53821 — card checkout

"Ticket volume up 280% in the last 4h. Customer John M. reports repeated failure confirming card."

SA
support@company.com
High priority

Generate. Watch. Evolve.

The cycle that protects critical journeys in production.

Acme ShopMonitor
live
94.2%
SUCCESS RATE 24H
0failing
47ok
checkout-web · 2 journeys
Complete order with credit card
checkout · payment· 4.8s
Apply discount coupon
checkout · cart· 2.1s
01Real generation

Scenarios from real usage.

Critical paths come from real user sessions. Not from what someone remembered to write.

0224/7 watch

Continuously, against production.

Critical journeys execute against production in a loop. Failures show up before the incident channel.

03Automatic evolution

Follows every release.

Each new release updates the scenarios. No manual maintenance, no outdated coverage.

Case Study

Critical journeys in production, monitored around the clock.

Case Study · Credit Bureau
Serasa Experian
Serasa Experian
credit bureau· BR· 2026

How Serasa Experian protects critical journeys across 30 business units.

30
business units covered
24/7
journeys in production
<60s
detection window

Continuous coverage on everything critical. Journeys monitored before the customer notices.

Albert MartinsAlbert Martins · IT Lead, Serasa Experian

What does
a production failure cost?

1h diagnostic. We map your
critical journeys and show what is uncovered.

Book a demo