Does your team know how to solve problems or just fight fires?

Does your team know how to solve problems or just fight fires?

→ How many times was a bug "fixed" without finding the real cause? → How many times did the same problem happen again?

Most teams work in reactive mode: see an error, try a fix, and move on to the next problem. The result? Recurring failures, rework, and wasted time.

The problem: fire-fighting culture

• Fixing quickly without understanding the root cause leads to temporary solutions.
• Without a structured method, problems keep recurring and the team loses credibility.
• Pressure to deliver fast prevents deeper analysis.

The path: an efficient troubleshooting framework

A clear process avoids wasted time and improves solution quality:

→ Collect evidence: Logs, screenshots, recordings, error codes. Understanding context is essential.

→ Reproduce the error: If you can't reproduce it, you can't fix it.

→ Isolate the cause: Is the problem in the code, environment, or data? Separate to analyze better.

→ Experiment with solutions: Small controlled adjustments to test hypotheses.

→ Validate and document: Confirm the solution worked and record it to avoid future rework.

How we do it at Voidr

At Voidr, we notify hundreds of critical bugs per day. To ensure efficiency and intelligence in bug reporting, it's essential to analyze incident history, recurrence rate of the same issue, and the relationship between problems within the same module.

For this, we have an AI-orchestrated troubleshooting management framework that:

1. Reports the bug using a structured template.
2. Generates a troubleshooting plan directed to the team responsible for resolution.
3. Feeds a global knowledge base, documenting bugs and their solutions to optimize future reports and accelerate fixes.

The impact of good troubleshooting

→ Fewer recurring failures. → Less time wasted on wrong assumptions. → More efficient and reliable teams.

Does your team really know how to investigate problems or just run after losses?